I have a question
Where are your products made and manufactured?
Our products are manufactured and packed in Melbourne, Australia. The ingredients are sourced both locally and internationally to ensure the highest of quality native ingredients.
Where are your products shipped from?
From our HQ in Sydney, Australia!
Are your products allergy-friendly?
Very much so! All our products are 100% vegan so there are no animal products whatsoever including meat, dairy, eggs, fish, honey etc.
On top of that, our range is gluten free and nut free. Our 'About Thyme Pumpkin Gets Pampered' sauce starter does contain soy, whereas our other products are also soy-free.
Our products are manufactured in a plant-based facility however, we cannot guarantee there's no cross-contamination with gluten, tree nuts and other herbs/spices on premises. Please refrain from purchasing if this poses any health risk to you.
How healthy are your sauce starters?
Our products are made with natural plant-based ingredients and contain no artificial colours or preservatives. They're also high in protein and fibre, low in fat and sugar and contain zero cholesterol...how good! We also use significantly less sodium compared to mass-market offerings.
We take pride in sourcing only the highest quality ingredients to produce the most decadent, guilt-free sauce starters.
Can I buy your products in store?
Not yet! We launched in November 2022 and will be focussing on online sales initially. Once we're in a sweet spot, we'll start looking into other distribution channels.
How are you minimising your impact on the environment?
Being a passionate vegan brand, sustainability means a whole lot to us (and so does transparency about it!) Using only plant-based ingredients, our actual product itself is pretty damn eco-friendly. We all know that animal agriculture emits more greenhouse gases than all of the world's transport combined yeah?
We source all our packaging materials locally and designed our unboxing experience to ensure as little plastic usage as possible. Our packaging is made from a recyclable soft plastic which you can recycle at most Australia supermarkets e.g. Coles & Woolworths.
We are also mindful of how we ship our products to you. Every package comes with a 100% recycled mailer, plus biodegradable and compostable kraft paper protective wrapping, thank you card and sticker.
I have a media query, who should I talk to?
Me, Sit! Send through an email to firstname.lastname@example.org and I'd love to chat. Thank you for your interest in my business.
What payment methods do you accept?
We accept all major credit cards, Afterpay, PayPal, ShopPay, ApplePay and GooglePay.
I would like to place a large order. Who should I contact?
Fab idea! Reach out to email@example.com and we'll be happy to help you out.
What should I do if I want to update or cancel my order?
Send us an email as soon as possible to firstname.lastname@example.org. We will do our very best to accommodate your request. Please note that we are unable to process requests after we have created your shipping label and dispatched your order.
How long does shipping take?
Did you know we offer FREE shipping Australia-wide for orders above $40?
For shipping within Australia, deliveries usually take 3-7 business days once your order has been dispatched. If you want an even faster delivery, we also offer express shipping for just $9.90! Express orders are delivered within 1-3 business days once dispatched.
For international shipping, please refer to the below:
- Delivery to New Zealand: 8-12 business days
- Delivery to Asia Pacific: 6-18 business days
- Delivery to North America (USA and Canada): 6-10 business days
- Delivery to Europe (including the UK): 6-20 business days
- Delivery to Oceania: 6-18 business days
- Delivery to all other countries: 8-20 business days
For any further shipping queries, check out our Shipping Policy.
Still have a question? Get in touch via our contact form or email us at email@example.com. We will happily help you out.